Service Advisor

Saints Collision Services offers competitive pay, free health insurance for employees, and a supportive culture and work environment.

Our Core Values

1. Team: A family-driven business committed to enriching the lives of everyone we interact with.
2. Community: Dedicated to making a positive impact in the communities where we live and work.
3. Systems: Leveraging top-tier technology and training to deliver exceptional products and customer experiences.
4. Process: Pragmatic processes that ensure predictable outcomes, always focused on continuous improvement.

Please come and join our team!

Why Choose Saints Collision Services?

• Paid weekly
• Continuous training
• Supportive team culture
• Free medical, dental & vision for employees
• Paid time off — 6 paid holidays
• Rewarding work

Job Details — Service Advisor

The Service Advisor inspects and evaluates vehicle damage, writes a complete repair plan, and delivers an outstanding customer experience through our communication and quality-control procedures.

Responsibilities

• Serve as the primary contact for customers from drop-off to delivery.
• Collaborate with insurance companies to manage claims and ensure a seamless experience.
• Prepare repair estimates in line with manufacturer guidelines and include Pre & Post Scans.
• Work with technicians during Damage Analysis to document all damage with photos and written notes.
• Provide regular status updates following our communication process.
• Perform final quality-control inspections upon completion of repairs.
• Reconcile the final estimate and collect any remaining payments.
• Deliver the vehicle to the customer, ensuring complete satisfaction.
• Follow all Saints Collision Services safety standards and procedures.
• Perform other duties as required to meet business needs.

Qualifications

• At least 18 years of age with a valid driver’s license.
• Positive, friendly, and approachable demeanor.
• Proficiency with estimating and parts-ordering software (CCC One, Mitchell Connect, PartsTrader, OpsTrax).
• I-CAR Gold certification.
• Strong multi-tasking, problem-solving, and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to work independently and within a team.
• Sense of urgency and attention to detail.

Education & Experience

• High school diploma, GED, or technical school certification.
• I-CAR Gold certification.
• 3+ years of collision-repair experience preferred.

Behavior & Competencies

• Integrity: Respect and accountability at every level and interaction.
• Repair Quality: Deliver the highest repair quality to build customer satisfaction and retention.
• Innovation: Develop and apply innovative ideas to improve our business.
• Teamwork: Foster a positive team spirit and support each other’s success.

Physical & Environmental Requirements

• Work safely in a noisy environment with various odors.
• Lift up to 50 lbs regularly.
• Good vision for inspecting parts.
• Bend, stretch, kneel, squat, and reach above and below shoulder level as needed.

Equal Opportunity Employer

Saints Collision Services is an Equal Opportunity Employer. We do not discriminate against any employee or candidate on the basis of age, race, gender identity or expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, and local laws.