Customer Service Representative

Saints Collision Services offers competitive pay, a Monday–Friday work week, free health insurance for employees, and a supportive culture and work environment.

Our Core Values

1. Team: A family-driven business committed to enriching the lives of everyone we interact with.
2. Community: Dedicated to making a positive impact in the communities where we live and work.
3. Systems: Leveraging top-tier technology and training to provide exceptional products and customer experiences.
4. Process: Pragmatic processes that ensure predictable outcomes, always focused on continuous improvement.

Please come and join our team!

Why Choose Saints Collision Services?

• Paid weekly
• Continuous training
• Supportive team culture
• Free medical, dental & vision for employees
• Paid time off — 6 paid holidays
• Rewarding work

Job Details

The Customer Service Representative (CSR) is the first point of contact for our customers, ensuring a pleasant customer experience and an efficient front office.

Responsibilities

• Greet customers promptly and courteously in person and by phone.
• Manage incoming calls, walk-in inquiries, and written correspondence.
• Maintain and balance AR, AP, and deposit procedures.
• Assist Service Advisors with scheduling, repair orders, and customer communication.
• Prepare paperwork for the final customer packet before vehicle delivery.
• Build and maintain strong vendor relationships.
• Follow direct repair program (DRP) guidelines in the front office.
• Send post-repair “Thank You” notes to customers.
• Keep the office clean, organized, and fully stocked.
• Perform other related duties as assigned.

Qualifications

• Dedicated to excellent customer service with empathetic interactions.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite.
• Adaptable to fast-paced environments.
• Working knowledge of estimating systems preferred.
• Bilingual is a plus.
• Must be 18 years or older with a valid driver’s license.

Education & Experience

• High school diploma, GED, or technical school.
• I-CAR Gold certification.
• 3+ years of collision repair experience preferred.

Behavior & Competencies

• Integrity: Respect and accountability at every level and interaction.
• Repair Quality: Provide the highest level of repair quality to build customer satisfaction and retention.
• Innovation: Develop and apply innovative ideas to improve our business.
• Teamwork: Foster a positive team spirit and support everyone’s efforts to succeed.

Physical & Environmental Requirements

• Work safely in a noisy environment with various odors.
• Lift up to 20 lbs regularly.
• Bend, stretch, kneel, squat, and reach above and below shoulder level as needed.

Equal Opportunity Employer

Saints Collision Services is an Equal Opportunity Employer. We do not discriminate against any employee or candidate on the basis of age, race, gender identity or expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, and local laws.